David T. Bennett, PMP
San Diego, CA
760-470-7092

* Dedicated Project Manager with twenty five years of experience in the computer industry, 
managing IT departments. Most recently as the Director of Database Services, my primary 
responsibility was managing all aspects of the department, including the 50 plus database projects
* Instrumental in the development of the business - Wrote many policies and procedures to 
make the company more productive and consistent, including escalation procedures and reporting. 
Setup Tech Support department to be accountable with metrics and logging into a database to track 
issues and responses as well as a knowledge base to maintain quick answers to common questions.

AREAS OF EXPERTISE
Project Management (PMP)	Business Development
Department Management 	        Workflow Development and Implementation
Procedure Development	        CRM Implementation
Customer Service Best Practices	Database Administration	


PROFESSIONAL EXPERIENCE
PMP® Certification						                1/2011 – 3/2011
> Self Study based on the PMBOK® Guide 4th Edition. Certified on 3/24/2011

DS Engineering - Escondido, CA.						        5/2010 – 8/2010
IT and PROJECT MANAGER (Consultant)

> Responsible for all internal IT systems and maintenance, MS Small Business Server, backups, 
network, etc.
> Designed, implemented and managed the Project Management system based on MS Sharepoint.
> Responsible for the project management of projects of all sizes. Committed to completing 
projects on time and on budget.
Productive Computing, Inc - San Marcos, CA.	   				 2007 – 2010
DIRECTOR OF DATABASE SERVICES
>  Responsible for the management of the Custom Database Services department, managing six 
developers and salespersons, supporting the 50+ concurrent projects.
>  Responsible for the project management of projects of all sizes. Committed to completing 
projects on time and on budget. Managed the process of bringing a database to market as a 
vertical, including all the ancillary supporting processes: webstore, registration, plugins, 
and support.
>  Worked with business owners to enhance the internal systems for streamlining. Developed 
new internal systems to enhance productivity. Trained the company in setting policies and 
procedures in all areas. Helped to setup a Technical Support department with accompanying 
database.

TV Magic, Inc - San Diego, CA.							2004 – 2007
SERVICE CENTER MANAGER
>  Promoted to Manager to create a Call Center, managing four engineers, supporting the 30 
plus Television stations across the U.S.. 
> Responsible for administration and implementation of the CRM system (Soffront). Managed 
the 3rd Party Maintenance agreements.


System Savvy - San Marcos, CA.							2003-2004
TECHNICAL SUPPORT MANAGER
>  Responsible for the management of the Technical Support department, managing workload 
and performance as well as supporting the customer base.

Bluepoint Solutions - San Marcos, CA.						2001-2003
TECHNICAL SUPPORT MANAGER
>  Promoted to manager to lead the Technical Support department, managing eight engineers 
and supporting the customer base of 20 credit unions. Administration and implementation of 
the CRM system. Development of policies, procedures and reports.
>  Managed the implementation of new installations. Developed training classes for the use 
of the Bluepoint’s products. Trained employees on all aspects of computer support.
TECHNICAL SUPPORT ENGINEER
> Responsible for the technical support of Credit Unions in the use of Bluepoint’s products 
as well as overall system management. Administration and implementation of the CRM system 
(CustomerFist). Development of policies, procedures and reports using Seagate Crystal Reports.

BeXcom - San Diego, CA.							        1999-2000
eSERVICES PROJECT MANAGER
> Responsible for the development of the work flow process and implementation of the CRM 
system for supporting customers on a global scale. Responsible for the development of the 
Global Support web site and Knowledge Repository Developed policies and procedures for 
Global Support. Developed training classes for the use of the CRM system

SCIENCE APPLICATIONS INTERNATIONAL CORPORATION - San Diego, CA	1994-1999
SUPERVISOR
> Promoted from Tech Support Engineer to Supervisor to lead and setup various departments 
in the corporate IT company. Responsible for the work flow and supervision of Site Support 
Representatives. Responsible for the development of a new S.A.I.C. computer service center. 
Responsible for daily operations of Desktop Services Parts and Scheduling departments. 
Diagnosed and repaired computers and peripherals.

EDUCATION

Project Management Professional (PMP)                                                    			3/2011
Coleman College  - San Marcos, CA  - Certificate in Electronics Technology  			8/1989
Palomar College  - San Marcos, CA  - Certificate in Electronics Technology  			6/1988

DAVID T. BENNETT, PMP
david@bennettfamilynet.com
San Diego, CA								Cell: (760) 470-7092