IT amd PROJECT MANAGER
DS Engineering, Inc - Escondido, CA.

Responsible for all internal IT systems and maintenance, MS Small Business Server, backups, network, etc.

• Designed, implemented and managed the Project Management system based on MS Sharepoint.
• Responsible for the project management of projects of all sizes. Committed to completing projects on time and on budget.

DIRECTOR OF DATABASE SERVICES
Productive Computing, Inc - San Marcos, CA.

Responsible for the management of the Custom Database Services department, managing six developers and salespersons, supporting the 50+ concurrent projects .

• Responsible for the project management of projects of all sizes. Committed to completing projects on time and on budget. Managed the process of bringing a database to market as a vertical, including all the ancillary supporting processes: webstore, registration, plugins, and support.
• Worked with business owners to enhance the internal systems for streamlining. Developed new internal systems to enhance productivity. Trained the company in setting policies and procedures in all areas. Helped to setup a Technical Support department with accompanying database.

SERVICE CENTER MANAGER
TV Magic, Inc - San Diego, CA.

Responsible for the management of the IT department as well as Facilities, managing two engineers and supporting the 60 internal employees and ICs.

• Responsible for administration and implementation of the CRM system (Soffront).
• Responsible for the development of policies, procedures and reports.
• Managed the implementation of new systems.
• Developed training classes for the employees use of the systems.
• Trained engineers on all aspects of computer support.

Responsible for the development and management of the Call Center, managing up to four engineers, supporting the 30 plus Television stations across the U.S.

• Responsible for administration and implementation of the CRM system.
• Responsible for the development of policies, procedures and reports using Crystal Reports.
• Managed the 3rd Party Maintenance agreements.
• Trained engineers on all aspects of customer support.

SYSTEMS ADMINISTRATOR
TV Magic, Inc - San Diego, CA.

Responsible for the technical support of the internal employees use of the computer systems.

• Responsible for building the necessary infrastructure for the business to grow from 20 to 60 employees in 2 years
• Responsible for designing and building the CRM systems.
• Responsible for the development of policies, procedures and reports.

Consulting for Various Companies
System Savvy - San Marcos, CA.

Responsible for the computer support for various companies and individuals ranging from construction, manufacturing, and retail to law and medical professionals.

• Responsible for all aspects of running a small business; including marketing, business pannning, invoicing billing, budgeting and collections.
• Responsible for the development of policies, procedures and reports.
• Managed the implementation of new installations.
• Trained clients on all aspects of computer use

• Responsible for administration and implementation of the CRM system.
• Responsible for the development of policies, procedures and reports.
• Managed the implementation of new installations. · Developed training classes for the use of the Bluepoint’s products.
• Trained employees on all aspects of computer support.

• Responsible for administration and implementation of the CRM system (CustomerFist).
• Responsible for the development of policies, procedures and reports using Seagate Crystal Reports.

• Responsible for administration and implementation of the CRM system.
  • Windows NT 4.0, MS SQL 7.0, Clarify e|FrontOffice 8.0, BEA Tuxedo Flexible Deployment
• Responsible for the development of the Global Support web site and Knowledge Repository
  • Windows NT 4.0, IIS, FrontPage Extensions, Seagate Crystal Reports Extensions
• Developed policies and procedures for Global Support
• Developed training classes for the use of the CRM system
• Trained employees on the use of the CRM system.
• Responsible for the support of the software produced by BeXcom for B2B e-commerce.

• Responsible for the daily needs of employees' computer related requests
• Administered Windows NT servers.
  • Windows NT 3.51/4.0, account maintenance, file and print services and security.
• Managed routine backups for customer base.
• Managed email accounts using QuickMail by CE Software.
• Hardware and software troubleshooting.
• Maintenance of customer work order tracking and billing database.
• Maintenance of the Site Support internal web server.

• Set up servers to backup clients over the network.
• Administered Windows NT servers and managed backup schedule.
• Marketed services and built customer base.
  • Backup Services now has over 300 Customers and is self-sufficient.
• During the development of Backup Services, helped out with LAN Support.
• Development of Web pages for all of Desktop Support centers.
• Designed customer tracking and billing database.
• Maintained daily backups for e-mail servers for Desktop Support centers.
  • 40 servers, approximately 50 gigabytes per night.
  • Increased backup completion percentage from 60% to 91%

• Computer requirements analysis and pricing.
• Supervised Scheduling personnel in their duties of processing service requests and work orders for Desktop Support center (DS).
• Supervised Parts Center personnel in their duties of processing the computer parts used and sold by DS.
• Purchased parts and inventory using the SAP R/3 accounting system.
• Implemented and maintained the inventory using the inventory module of the SAP R/3 accounting system.
• Restructured the procedures used to purchase, inventory and allocate the computer parts used and sold by DS.
• Acted as a backup DS technician.

• Hardware: PCs, Macintosh, Notebooks and laser printers
• Software: Windows 95, WFWG, MS Office Pro, Filemaker Pro, Lotus 1-2-3 and Word Perfect
• Networking: Netware, TCP/IP, Microsoft NetBeui, Localtalk and Ethernet.

• Hardware: PCs, Macintosh, Notebooks and laser printers
• Software: Windows, WFWG, MS Office, Filemaker Pro, Lotus 1-2-3 and Word Perfect
• Networking: Netware, Microsoft NetBEUI, Localtalk and Ethernet.

• Hardware: PCs, Macintosh, monitors and laser printers
• Software: Windows, MS Office, FileMaker Pro, Lotus 1-2-3 and Word Perfect
• Developed customer service tracking and inventory control systems.